Shipping policy

Order Processing

Once your payment is verified, we require 1 to 3 business days to prepare and pack your order. Orders submitted on weekends and official holidays will be processed on the next business day. After dispatch, a shipping notification email with tracking details will be sent to your registered mailbox.

Estimated Delivery

International shipping usually takes 8–22 business days. Delivery timelines are affected by destination location, local logistics schedules and customs clearance. Unexpected delays can occur due to customs holds, severe weather or courier disruptions, circumstances outside of our control.

Import Charges

Import duties, taxes and related administrative fees are the responsibility of the buyer. These charges vary by country’s customs regulations. We follow standard international shipping requirements for customs declaration and cannot reimburse these fees.

Damaged / Missing Items

Inspect your parcel right after receiving it. If the package is damaged, contents are missing or items arrive defective, please contact our support team within 48 hours of delivery. Attach clear photos of the outer box and affected products, and we will evaluate your request and arrange a resolution.

Tracking Information

Use the tracking link we provide to monitor your parcel. It is normal for tracking updates to be delayed for 2–4 business days after the package leaves our supplier warehouse. If tracking remains stagnant for an extended period, message us and we will follow up with the logistics provider for you.